Refund policy

Returns and Exchanges

Return policy
We want you to love your Primitive Earth Jewellery. If you are not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange, provided it is in its original condition. Custom or personalized items may have different return conditions. Please review our Return Policy for more details.

How do I initiate a return or exchange?
To start a return or exchange, contact our customer service team with your order details. They will guide you through the process and provide you with a return authorisation.

Can I return a custom or personalised item?
Custom and personalised items are generally non-returnable unless there is a defect or error in the order. We strive to ensure you are delighted with your custom pieces, so please contact us if there are any issues.